| WILLIAMS
5 STEP QUALITY PROCESS
The Williams strategy for achieving superior quality consistently
throughout our system is predicated upon five key components:
- "Service Pledge" …a straightforward summary
of how we believe service should be delivered and a commitment
to each client.
- "Standard of Corporate Performance" …
demanding yet realistic benchmarks of quality which support
our pledge.
- "Quality Measurement" … objective, quantifiable
assessments of how we are living up to our "Standards".
- "Training & Development" … making
certain employees have the skills, tools and understanding
necessary to not only meet, but exceed Customer expectations.
- "Recognition" … acknowledging the best
in terms of service and providing motivation for even better
future performance.
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