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| Claim
Instructions |
Instructions
to Claimant
NOTE: Your written claim must be received within 60 days
from date of delivery. For prompt settlement it is extremely
important that you follow these instructions. |
- The inventory tag number is very important. Please
show the number of the tag attached to the item or
carton in which it was packed.
- State the name of the item i.e. “small carton”,
“loveseat” etc. Use the same name as used
on the inventory. If the inventory name is incorrect,
include the correct name.
- Describe item in detail such as color, finish, kind
of material, pattern, design, model / serial number,
trade / manufacturer’s name etc. as applicable.
If a shortage is claimed you must provide a full description
as above. If a carton, include size and shape along
with any unusual identifying marks. You must also
provide a complete list of contents. All of this information
is necessary to conduct a thorough search.
- Settlement may be expedited when this information
is provided.
- For those items you feel are repairable, you may
leave this space blank. If you prefer to accept a
cash settlement in lieu of repairs, please indicate
an amount. In accordance with our tariffs, the carrier
reserves the right to make repairs.
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The
carrier reserves the right to request a receipt for replacement
of items claimed in excess of $50.00. Please wait until
the carrier has contacted you before replacing any item(s).
NOTE: Any item found damaged must be kept for carrier
inspection.
The claim form is available in two formats –
please choose the format best suited to your needs. |
- Adobe
Acrobat Format – Choose this option for
a printable form that can be filled and faxed to Central
Claims Office at (604) 552-3261
- Excel
Spreadsheet Format - Choose this option for a
form that can be downloaded, filled and emailed to
Central Claims Office at Central Claims Office
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